Wednesday, May 26, 2010

Transformation!


Happy Monday!

"The most authentic thing about us is our capacity to create, to overcome, to endure, to transform, to love and be greater than our suffering" - Ben Okri

TRANSFORMATION. To change in composition, structure, outward form or appearance, character or condition. I'll like to share how important this word is to you, the job seeker.

It's no secret that I am an American Idol fan. If someone were to tell me three months ago that Lee DeWyze would be in the finals, I would have doubted it. Although Lee has been working on his music for the last 8 years, his profession before Idol has been a paint sales clerk. Over the past several months, Lee has transformed himself from a soul with little confidence to someone who believes in himself (and his desired profession). He's also on the threshold of winning American Idol this week!

TRANSFORMATION: Changing your condition.

As you read this, you might be into your unemployment for another month, and maybe it's been over a year. Regardless of where you find yourself, you have the capacity to transform it to something different. The job market is looking up. Jobless rates fell again in SoCal this past month. Amazing new job classifications are being posted EVERY day. Not the routine jobs that have been listed before, but new, exciting positions.

It's time. Take an inventory of where you have been, what you are good at, where your passion lies, and create an opportunity for yourself.

GOOD NEWS: Stay on top of the new jobs listed on collective sites like http://www.simplyhired.com/. Make sure you have "Alerts" set with different zip codes so you can pick up openings near Temecula and other areas you are willing to commute to. 2 job fairs coming up on Saturday, June 5th : North County Career Fair, Jun 9, 10am - 3pm, Inland Career Center - Escondido Library Satellite, Escondido and Inland Empire Job Fair, 11am -2 pm, Hilton Ontario Airport Hotel, 700 N. Haven Avenue , Ontario.

CONGRATULATIONS: Laura M. has taken a consultant position within a division of Pechanga, with hopes that it will transform into a full time opportunity!

FEATURED NEW JOB OPPORTUNITIES:
Production Supervisor, Cintas, Vista
Apply online: https://cintas.taleo.net/careersection/10000/jobsearch.ftl?lang=en

Service Supervisor, Milgard, Temecula
Apply online at: http://www.linkedin.com/redirect?url=http%3A%2F%2Fwww%2Emilgard%2Ecom%2Fabout-milgard%2Fcareers%2Fcareer-portal%2Easp&urlhash=dtVK

Full Charge Bookkeeper/Office Manager, Temecula

Small independent construction company located in Rainbow.
Call (760) 728-8554 or send resume to: netderieux@gmail.com

Personnel Technician, Palomar College, San Marcos
Apply online: https://www.cccregistry.org/jobs/viewPosting.aspx?postingID=37138

BACTS FACT: “Just because you have experience in one industry, it doesn't mean you can't transfer the expertise to another industry." Decide what you want to do, and begin branding yourself for the new industry/job. Transform yourself into a hirable candidate.

THAT'S IT: "I have always believed, and I still believe, that whatever good or bad fortune may come our way, we can always give it meaning and transform it into something of value." -Hermann Hesse.

It's time to start believing in yourself again. Each of you have amazing qualities and expertise that a company is going to be lucky to have. Transform yourself from doubt to confidence.

If you wonder if it is possible, watch Lee DeWyze on American Idol this week. Regardless if he wins or not, he will most likely never be selling paint again, only records!


Just a reminder, I am trying to post job seeker information and new jobs that I become aware of, on both the BACTS LinkedIn group page and also on my Facebook page, Inland Management Group. You can become a "Fan" of my page at: www.facebook.com/inlandmgtgroup.com to see more information.

Have a transforming week everyone!
Jan


Jan M. Smith
Inland Management Group
Human Resource Consulting and Support to the Service Industry
www.inlandmgtgroup.com
www.janmsmith.com
Twitter: @temecula_hr
Connect on Facebook:
http://facebook.com/inlandmanagementgroup

Tuesday, May 11, 2010

The Temecula Experience, A Concierge's Mindset


The Temecula Experience, A Concierge's Mindset

Jan M. Smith

Inland Management Group

Your bags are packed, you've arranged a pet sitter, and put the daily newspaper on hold, and you are on your way to a city you haven't yet visited. But wait, you've forgotten to check the Web for activities, dining, and events when you arrive.

Today, over 50% of travelers use the Web to investigate and learn about their destination. That leaves the other half to figure it out on their own. Thankfully, hotels still employ Concierges to help a guest navigate the city, and provide a local opinion and suggestion for dining choices, family activities, entertainment, or shopping, although the Concierge mindset shouldn't be limited to hotel employees.

A local view is valuable, and generally will validate the research a guest has conducted online prior to their trip.

Guests who come to Temecula are looking for an experience. They patronize your hotel, winery, restaurant, retail, casino, transportation/tours, or hot air balloon company, and often ask about one of the other businesses in town. To provide the Temecula Experience, employees should be able to describe the other hospitality businesses and locations and encourage the guest to visit.

Provide the opportunity for your front line employees to have online access to business and calendar/event links. If a guest to a winery tasting room asks, "What is going on in Temecula tonight", make sure your employee can tell them, "Old Town has music at the following places, starting at 9:00pm", and have them name the locations. Having a map available to hand the guest is even better. The idea is to help our employees help our guests to want to stay beyond a day visit.

Expect your employees to know what is going on in the community outside of your four walls. Integrate into your new hire orientation a section, "I Know Temecula", and educate new hires (and existing staff) on what is offered for Dining, Shopping, Casino, Lodging, Sports, Recreation, Golf, Hot Air Ballooning, Horseback Riding, Camping, Transportation/Tours, Historic Old Town, Arts, Entertainment, and Public Services.

Paste the link to the Convention and Visitor's Bureau website (www.temeculacvb.com) near your cash register, so your employees can offer information (or research it) to provide Concierge service to the guest. There are currently over 20 different online event calendars containing valuable information on the activities in Temecula! Enough to make sure employees can be aware of what is going on around town.

A few are listed below: http://www.temeculacvb.com/visitors/calendar-of-events
http://www.cityoftemecula.org/Temecula/Visitors/Calendar.htmhttp://temecula.org/community_calendar.html
http://www.temeculawines.org/events/wine-country-calendar.phphttp://www.temeculacalifornia.com/Calendar_of_Events_for_Old_Tow/calendar_of_events_for_old_tow.html
http://www.promenadetemecula.com//go/displayhours.cfm?day=7&month=7&year=2009

The bottom line is knowledge is power and the more your employees know about the Temecula Experience, the better the guest will be served!

I would be happy to email you a comprehensive list of event calendars currently available online for the Temecula region. Please email your request.

Jan M. Smith is the Founder and Principal of Inland Management Group, a Human Resource Consultancy located in Temecula, specializing in the Hospitality and Entertainment industry. You can contact Jan at (951) 302-6483, www.inlandmgtgroup.com, email at jsmith@inlandmgtgroup.com, or follow her on Twitter at Temecula_hr and become a Fan on Facebook at: Inland Management Group